Help Desk

Have questions? Need help? PNACAC volunteers are here to help, via Zoom or live chat each day of the conference.

Frequently Asked Questions

Do I need a Zoom account or to install Zoom to join a session?

You will need a Zoom account. We do recommend using the Zoom Client (app), regardless of your device. The app is necessary if you're joining from your phone or tablet. If you're joining on your computer, Zoom sessions can be accessed through your browser window instead of the app by click the "Join from Your Browser" link on the page that pops up when you join a session:

zoom browser link

 

How do I join a conference session?

  • Make sure you're logged in first. If you haven't logged in yet, click the password reset button and use the same email address you used to initially register for the conference.
  • Once you're logged in, find the session you want to join from the main Schedule or My Schedule page and click the title. This will open a "More Info" window.
  • Click the "Join Session" button. If the session hasn't started yet, you'll be taken to a page with a countdown timer. Zoom will automatically log you in at the start time.

 

How do I set a virtual background?

  • Check out this Zoom help article
  • Your Zoom account must have virtual backgrounds enabled
  • Background backwards? Turn off “Mirror my video” in Zoom settings: Click the up arrow on the video button. Click on video settings - this will open the settings window. Click on "mirror my video" and see which view works best for you.

 

How do I access a recording of the session?

  • All sessions will be recorded if you aren’t able to attend a session live, or wish to re-watch a session at a later date. Recordings are expected to be available the week after the conference, so keep an eye on your email for an announcement when videos are ready for viewing.
  • Recorded: Keynotes, Membership Meeting, all educational sessions
  • NOT Recorded: Diversity Table Talk, Affinity Groups, SIGs